Page 32 - 文理書院Cognitio Collage 2018-19

S.2 Writing 5

You are Chris Wong. You ordered a camera from an Instagram shop, @the_
camera_shop, in January, but you are not happy with the shopping experience.
After chatting with your friend, Mary, you have decided to write a letter of
complaint to the Instagram shop owner.

In your letter, you should mention three problems you faced and ask for what
you want in return. Remember to leave your contact details before you end the
letter. Write around 220 to 280 words.

Letter of Complaint

2R3 2D (12) Jiang Ho Ying, Coco

th
25 April, 2019
Dear Sir/Madam,

I am writing to complain about my unhappy shopping experience at your
Instagram shop. I bought a white Sony D6000 camera from your Instagram
shop (@the_camera_shop) in January.

During my contact with your contact person on 5th January, 2019, I said that
I wanted the white Sony D6000 camera. He said that it was okay but what I
received is not the colour of my order. This camera is black. Many fans of your

Instagram shop, including myself, all have this problem. We even considered
the idea that we would organize a store boycott.

The camera has another problem. The lens is broken. I don’t know if it is

broken before or during the delivery, but I think it is your problem. You need to

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