Page 43 - 香港旅遊業議會（2017-2018年度報告）

關於議會的一些統計數字

Some statistics about the TIC

(截至二零一八年六月三十日止年度 for the year ended 30 June 2018)

2018 2017 相差(%)
Difference (%)
外遊旅客投訴
Complaints from outbound travellers 842 856 -1.6
外遊旅客尋求協助
Requests for assistance from outbound travellers 901 768 +17.3
外遊旅客查詢
Enquiries from outbound travellers 3,413 3,377 +1.1

入境旅客投訴 182 180 +1.1
Complaints from inbound visitors
入境旅客尋求協助 582 455 +27.9
Requests for assistance from inbound visitors
入境旅客查詢 701 1,005 -30.2
Enquiries from inbound visitors
外遊旅行團小冊子登記
Outbound package tour brochure registrations 62,372 71,680 -13.0
內地入境團確認書登記
Mainland inbound tour confirmation agreement registrations 76,079 59,939 +26.9

通告及指引
Circulars and directives 86 72 +19.4
講座 / 簡介會 / 工作坊 54 44 +22.7
Seminars / talks / briefings / workshops
紀律委員會處理個案 347 474 -26.8
Cases deliberated by disciplinary committees
上訴委員會處理個案 23 24 -4.2
Cases deliberated by Appeal Board
理事會會議
Board of Directors meetings 11 11 0.0
各委員會會議*
Committee meetings* 69 68 +1.5
會員營業地點視察次數
Inspections at members’ business locations 369 393 -6.1
在景點查核會員及導遊次數 1,276 1,172 +8.9
Spot checks on members and guides at tourist attractions

登記店舖巡查次數 303 322 -5.9
Spot checks at registered shops
發出及收回印花機 177 210 -15.7
Issued and recovered franking machines

訓練課程
Training courses 56 66 -15.2
考試
Examinations 116 113 +2.7
領隊證發證及續證
Tour Escort Passes issued and renewed 5,808 6,921 -16.1
導遊證發證及續證 1,694 1,892 -10.5
Tourist Guide Passes issued and renewed

* 不包括理事會、委員會及工作小組成立的專責小組 excluding ad hoc groups set up by the Board, committees and working groups
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TIC Annual Report 2017-2018 41