Page 42 - 香港旅遊業議會 2018-2019 年度報告

議會辦事處部份日常工作

Some daily work of the Executive Office

(截至二零一九年六月三十日止年度 for the year ended 30 June 2019)

相差(%)
2019 2018
Difference (%)
外遊旅客投訴 695 842 -17.5
Complaints from outbound travellers
外遊旅客尋求協助 1,074 901 +19.2
Requests for assistance from outbound travellers
外遊旅客查詢 3,278 3,413 -4.0
Enquiries from outbound travellers
入境旅客投訴 206 182 +13.2
Complaints from inbound visitors
入境旅客尋求協助 524 582 -10.0
Requests for assistance from inbound visitors
入境旅客查詢 1,527 701 +117.8
Enquiries from inbound visitors
外遊旅行團小冊子登記 66,462 62,372 +6.6
Outbound package tour brochure registrations
內地入境團確認書登記 83,323 76,079 +9.5
Mainland inbound tour confirmation agreement registrations
通告及指引 83 86 -3.5
Circulars and directives
研討會／講座／簡介會／工作坊 69 54 +27.8
Seminars / talks / briefings / workshops
紀律委員會處理個案 376 347 +8.4
Cases deliberated by disciplinary committees
上訴委員會處理個案 30 23 +30.4
Cases deliberated by Appeal Board
理事會會議
Board of Directors meetings 11 11 0.0
各委員會會議*
Committee meetings* 69 69 0.0
會員營業地點視察次數 427 369 +15.7
Inspections at members’ business locations
在景點查核會員及導遊次數 1,400 1,276 +9.7
Spot checks on members and guides at tourist attractions
登記店舖巡查次數 328 303 +8.3
Spot checks at registered shops
發出印花機 15 83 -81.9
Issued franking machines
收回印花機 1,036 94 +1,002.1
Recovered franking machines

訓練課程 49 56 -12.5
Training courses
考試 106 116 -8.6
Examinations
領隊證發證及續證 4,314 5,808 -25.7
Tour Escort Passes issued and renewed
導遊證發證及續證 1,437 1,694 -15.2
Tourist Guide Passes issued and renewed
* 不包括理事會、委員會及工作小組成立的專責小組 excluding ad hoc groups set up by the Board, committees and working groups

香港旅遊業議會二零一八至二零一九年度報告 40